indo350 Privacy Policy

1. Introduction

This Privacy Policy ("Policy") is issued by indo350 ("indo350," "we," "us," "our") and applies to all personal data collected through the indo350 online gaming platform accessible at indo350.club, including any associated mobile interfaces, customer support channels, and promotional communications.

indo350 is committed to protecting the privacy and security of all personal data entrusted to us by our players and website visitors. This Policy explains in clear terms what personal data we collect, the purposes for which we process it, the legal bases on which we rely, how long we retain it, and the rights available to you under applicable Philippine data protection law.

This Policy should be read together with our Terms & Conditions and our Responsible Gaming Policy, both of which are incorporated by reference. By registering an account or using the indo350 platform, you acknowledge that you have read and understood this Policy.

indo350 processes personal data in accordance with Republic Act No. 10173, the Data Privacy Act of 2012 of the Philippines ("DPA"), and the implementing rules and regulations issued by the National Privacy Commission ("NPC").

2. Personal Data We Collect

2.1 Registration Data

When you create an indo350 account, we collect the following information:

• Full legal name as it appears on your government-issued ID;
• Date of birth (to verify that you are 21 years of age or older);
• Residential address, including city, province, and postal code;
• Email address;
• Philippine mobile number;
• Username and encrypted password.

2.2 Identity Verification (KYC) Data

To comply with Philippine anti-money laundering regulations and to verify your identity before processing withdrawals, we collect:

• Copies of government-issued photo identification (passport, driver's license, SSS card, UMID, PhilSys national ID, or equivalent);
• Selfie photographs for liveness verification;
• Proof of address documents where required.

2.3 Financial Data

When you make deposits or request withdrawals, we collect transaction records including payment method details (e-wallet account references, bank account details), transaction amounts in Philippine Peso (₱), timestamps, and transaction reference numbers. indo350 does not store full payment card numbers on its servers.

2.4 Gaming Activity Data

We collect records of your gaming activity on the indo350 platform, including games played, bet amounts, win/loss outcomes, session durations, and bonus usage. This data is used for account management, responsible gaming monitoring, and regulatory reporting.

2.5 Technical and Device Data

We automatically collect certain technical data when you access the indo350 platform, including your IP address, device type and operating system, browser type and version, screen resolution, and general geographic location derived from your IP address.

2.6 Communications Data

If you contact indo350 customer support via live chat, email, or any other channel, we retain records of those communications, including the content of messages and any attachments, for quality assurance and dispute resolution purposes.

3. How We Collect Your Data

indo350 collects personal data through the following means:

• Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal, contact customer support, or participate in a promotion;
• Automatically — through cookies, web beacons, and similar tracking technologies when you browse or use the indo350 platform (see Section 9 for details);
• From third parties — including identity verification service providers, payment processors, and fraud prevention services, where necessary to verify your identity or process transactions;
• From publicly available sources — where permitted by law and necessary for fraud prevention or regulatory compliance purposes.

4. How We Use Your Personal Data

indo350 uses your personal data for the following purposes:

• To create and manage your indo350 account and verify your identity;
• To process deposits, withdrawals, and other financial transactions;
• To provide customer support and respond to your inquiries and complaints;
• To verify that you meet the minimum age requirement of 21 years;
• To comply with our obligations under Philippine anti-money laundering (AML) and counter-terrorism financing (CTF) regulations;
• To monitor gaming activity for responsible gaming purposes and to apply player protection tools where appropriate;
• To detect, investigate, and prevent fraud, cheating, and other prohibited conduct;
• To send you transactional communications (account confirmations, withdrawal notifications, security alerts);
• To send you promotional communications about indo350 offers and new games, where you have consented to receive such communications;
• To analyze platform usage and improve the indo350 user experience;
• To comply with applicable legal and regulatory obligations and to respond to lawful requests from Philippine government authorities.

5. Legal Basis for Processing

indo350 processes your personal data on the following legal bases as recognized under the Data Privacy Act of 2012:

• Contractual necessity — processing required to perform our contract with you, including account management, payment processing, and game provision;
• Legal obligation — processing required to comply with applicable Philippine laws, including AML/CTF regulations, gaming regulations, and tax reporting obligations;
• Legitimate interests — processing necessary for indo350's legitimate business interests, including fraud prevention, platform security, and service improvement, where such interests are not overridden by your data protection rights;
• Consent — where you have given your explicit consent, such as for receiving promotional communications. You may withdraw consent at any time by contacting customer support or updating your communication preferences in your account settings.

6. Data Sharing and Disclosure

6.1 Service Providers

indo350 shares personal data with carefully selected third-party service providers who assist us in operating the platform, including payment processors, identity verification providers, cloud hosting providers, customer support software providers, and analytics services. All service providers are contractually required to process personal data only on indo350's instructions and to maintain appropriate security measures.

6.2 Regulatory and Legal Disclosure

indo350 may disclose personal data to Philippine government authorities, law enforcement agencies, or regulatory bodies (including the relevant gaming authority and the Anti-Money Laundering Council) where required by law, court order, or regulatory requirement. indo350 will notify affected players of such disclosures where legally permitted to do so.

6.3 No Sale of Personal Data

indo350 does not sell, rent, lease, or otherwise transfer your personal data to third parties for their own marketing or commercial purposes. Any sharing of data is limited to what is strictly necessary for the purposes described in this Policy.

6.4 Business Transfers

In the event of a merger, acquisition, or sale of all or substantially all of indo350's assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and any material changes to this Policy that result from it.

7. Data Retention

indo350 retains your personal data for as long as your account remains active and for such additional period as is required by applicable law or necessary for legitimate business purposes. Specifically:

• Account registration and KYC data is retained for a minimum of five (5) years following account closure, in accordance with Philippine AML regulations;
• Transaction records are retained for a minimum of five (5) years from the date of the transaction;
• Customer support communications are retained for three (3) years from the date of the communication;
• Gaming activity logs are retained for five (5) years for regulatory compliance purposes.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in accordance with indo350's data disposal procedures.

8. Data Security

indo350 implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the indo350 platform;
• Encryption of sensitive data at rest, including account credentials and payment information;
• Role-based access controls limiting employee access to personal data on a need-to-know basis;
• Regular security assessments and penetration testing of the indo350 platform;
• Two-factor authentication (2FA) available for player accounts;
• Incident response procedures for detecting, reporting, and managing personal data breaches.

While indo350 takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. You are responsible for maintaining the security of your account credentials and for notifying indo350 immediately if you suspect unauthorized access to your account.

9. Cookies and Tracking Technologies

9.1 What Are Cookies

Cookies are small text files placed on your device by websites you visit. indo350 uses cookies and similar tracking technologies (such as web beacons and local storage) to operate the platform, remember your preferences, and analyze usage patterns.

9.2 Types of Cookies We Use

• Strictly necessary cookies — required for the platform to function, including session management and security features. These cannot be disabled.
• Functional cookies — remember your preferences such as language settings and game display options.
• Analytics cookies — collect anonymized data about how players use the indo350 platform to help us improve the service.
• Marketing cookies — used to deliver relevant promotional content to you based on your interests, where you have consented to such use.

9.3 Managing Cookies

You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the indo350 platform. For detailed instructions on managing cookies in your specific browser, refer to your browser's help documentation.

10. Your Data Protection Rights

Under the Data Privacy Act of 2012 and its implementing rules, you have the following rights with respect to your personal data held by indo350:

• Right to be informed — the right to know what personal data indo350 holds about you and how it is processed;
• Right of access — the right to request a copy of the personal data indo350 holds about you;
• Right to rectification — the right to request correction of inaccurate or incomplete personal data;
• Right to erasure — the right to request deletion of your personal data, subject to indo350's legal retention obligations;
• Right to object — the right to object to the processing of your personal data for direct marketing purposes or on grounds relating to your particular situation;
• Right to data portability — the right to receive your personal data in a structured, commonly used format;
• Right to lodge a complaint — the right to lodge a complaint with the National Privacy Commission of the Philippines if you believe your data protection rights have been violated.

To exercise any of these rights, please contact indo350 customer support. We will respond to all verified requests within thirty (30) days. We may require you to verify your identity before processing your request.

11. Children's Privacy

The indo350 platform is strictly intended for persons who are 21 years of age or older. indo350 does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated account.

If you are a parent or guardian and believe that your child has registered an account on the indo350 platform, please contact our customer support team immediately so that we can take appropriate action.

12. Third-Party Links

The indo350 platform may contain links to third-party websites or services. This Privacy Policy applies solely to the indo350 platform and does not cover the privacy practices of any third-party websites. indo350 is not responsible for the content or privacy practices of third-party sites and encourages you to review the privacy policies of any external sites you visit.

13. Changes to This Privacy Policy

indo350 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. The date of the most recent revision is displayed at the top of this page.

Where changes are material, indo350 will notify registered players via email or an in-platform notification prior to the changes taking effect. Your continued use of the indo350 platform following the effective date of any amendment constitutes your acceptance of the revised Policy. If you do not agree to the amended Policy, you must cease using the platform and may request account closure by contacting customer support.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way indo350 handles your personal data, please contact our Data Protection Officer via our customer support team. We are available 24 hours a day, 7 days a week via live chat on the platform.

You may also reach us by email at: [email protected]

If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC). Information about the NPC and how to file a complaint is available on the NPC's official website.